Terms of Use

Effective Date: November 27, 2025 Last Updated: November 27, 2025

These Terms of Use ("Terms") govern your access to and use of the BailLink platform, website, and related services (collectively, the "Service") operated by Bail Link LLC ("BailLink," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Who Uses BailLink

BailLink is a software-as-a-service platform built for the U.S. bail bond industry. The Service is used by several distinct categories of users:

• Agency Customers — Licensed bail bond agencies and their authorized producers who subscribe to the Service to operate their business workflows.
• Bond Parties — Indemnitors (co-signers), defendants, and other individuals who interact with the Service through links sent to them by an Agency Customer.
• Platform Administrators — Bail Link LLC personnel responsible for operating, supporting, and securing the Service.

If you are using the Service as an employee, contractor, or representative of an Agency Customer, you represent that you are authorized to act on behalf of that agency and to bind it to these Terms.

2. BailLink Is Software, Not a Bondsman

BailLink is a technology platform. Bail Link LLC is not a bail bond agency, surety, insurance producer, lender, attorney, or fugitive recovery agent. We do not write bonds, issue indemnity, post bail, collect bail premiums on our own behalf, or provide legal advice. All bail transactions executed through the Service are between the licensed Agency Customer and the bond parties they serve. The Agency Customer is solely responsible for compliance with all applicable state and federal bail, insurance, surety, lending, and consumer-protection laws.

3. Accounts and Access

3.1 Agency Accounts

Agency Customers create authenticated accounts through our identity provider. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at support@baillinkusa.com if you suspect unauthorized access.

3.2 Magic-Link Access for Bond Parties

Indemnitors and defendants do not register an account. They receive single-use, time-limited, IP-bound access links via email or SMS sent by the Agency Customer. By clicking such a link, you acknowledge that the link is personal to you, must not be forwarded, and will expire automatically.

3.3 Eligibility

You must be at least 18 years of age and legally able to enter into a binding contract to use the Service. The Service is offered only within the United States.

4. Subscription, Fees, and Payments

4.1 Agency Subscription

Agency Customers pay subscription fees as set forth in their order form, plan page, or in-product invoice. Fees are billed in advance and are non-refundable except where required by law.

4.2 Platform Fee on Transactions

For payments processed or confirmed through the Service, BailLink may charge an application, document, or convenience fee on top of payment-processor fees. Card checkout fees may be shown to the bond party at checkout. Tenant-enabled Zelle manual verification fees are charged to the Agency Customer's saved billing method after the Agency Customer confirms receipt of the Zelle payment.

4.3 Payments to Agencies

Card payments made by bond parties through the Service are direct charges to the Agency Customer's connected payment-processor account, not to BailLink. If an Agency Customer enables Zelle manual verification, bond parties may be shown the Agency Customer's saved business Zelle recipient details and may send payment directly to that Agency Customer. BailLink does not hold customer funds, does not act as a money transmitter, and is not a party to the underlying bail or indemnity transaction.

4.4 Taxes

All fees are exclusive of applicable taxes, which are your responsibility.

5. Electronic Signatures and Records (E-SIGN / UETA Consent)

By using the Service, you consent to receive records and provide signatures electronically under the federal Electronic Signatures in Global and National Commerce Act (E-SIGN) and applicable state Uniform Electronic Transactions Acts (UETA). You agree that:

• Electronic signatures captured through the Service have the same legal effect as handwritten signatures.
• Indemnity agreements, applications, disclosures, and related documents may be delivered to you electronically.
• You may request a paper copy of any record by contacting the Agency Customer who sent it to you.
• You may withdraw consent to electronic delivery by notifying the Agency Customer; doing so may delay or prevent completion of the bail process.

You confirm you have hardware and software capable of viewing PDF documents and receiving email/SMS.

6. SMS, Email, and Telephone Communications (10DLC / TCPA Consent)

6.1 Consent

By providing your mobile number to the Service or to an Agency Customer through the Service, you expressly consent to receive transactional and informational text messages from BailLink and/or the Agency Customer at that number. These messages may relate to your bond package, document signing, payment status, court reminders, secure access links, and service-related updates. These messages may include:

• Magic-link verification codes
• Court date reminders
• Payment reminders and confirmations
• Document signing requests
• Service-related notifications

Message frequency may vary. Message and data rates may apply.

6.2 Opt-Out

Reply STOP to any text message to unsubscribe at any time. Reply HELP for help. Opting out of SMS may impact your ability to receive time-sensitive bail and court information.

6.3 10DLC Registration

Our SMS traffic is sent over carrier-registered 10DLC application-to-person messaging in accordance with U.S. carrier and CTIA guidelines. BailLink does not sell, rent, or share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties for their marketing or promotional purposes. SMS information may be shared only with service providers, messaging carriers, and technology vendors as necessary to deliver text messages, operate the Service, comply with law, or protect the security of the platform.

6.4 Email

By creating an account or receiving a magic link, you consent to receive transactional email related to the Service. Marketing email, if any, will include an unsubscribe mechanism.

7. Acceptable Use

You agree not to:

a) Use the Service to violate any law, regulation, court order, or third-party right; b) Submit false, misleading, or fraudulent information (including bond-party identification or signatures); c) Impersonate any person or entity; d) Upload malicious code, attempt to bypass security measures, probe for vulnerabilities, or interfere with the Service's operation; e) Scrape, harvest, or extract data from the Service except as expressly permitted; f) Reverse-engineer, decompile, or attempt to derive source code from the Service; g) Resell, sublicense, or commercially exploit the Service without a written agreement with BailLink; h) Use the Service to harass, threaten, or defame any person; i) Use the Service in any manner that could damage, disable, overburden, or impair the Service.

8. Customer Data and Privacy

8.1 Roles

For data submitted by or about bond parties (defendants, indemnitors), the Agency Customer is the data controller and BailLink acts as a service provider/processor on the Agency Customer's behalf. The Agency Customer is responsible for obtaining all necessary consents and disclosures from bond parties.

8.2 Privacy Policy

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

8.3 Generated Documents

Documents generated through the Service (applications, indemnity agreements, receipts, etc.) are immutable once executed and may be payment-gated until the associated bond premium has been paid in full. BailLink retains generated documents on behalf of the Agency Customer in accordance with the Agency Customer's retention configuration.

9. Intellectual Property

The Service, including all software, designs, text, graphics, logos, and the "Bail Link" and "BailLink" marks, is owned by Bail Link LLC and protected by U.S. and international intellectual property law. You receive a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms. No other rights are granted.

You retain all rights to data and content you provide ("Customer Content"). You grant BailLink a limited license to host, process, transmit, display, and back up Customer Content solely to operate and improve the Service and to comply with law.

10. Public Bondsman Directory

The Service may include a public-facing directory of licensed bail bond agencies. Listings are based on public-record-style business information (name, contact, license number, service area) and do not include bond-party personal information. Agency Customers may manage their listing through the Service. Inclusion in the directory is not an endorsement.

11. Third-Party Services

The Service relies on third-party providers (including identity, payment, messaging, mapping, hosting, and infrastructure providers) to deliver functionality. Your use of those services is also subject to their terms. We disclose our material subprocessors in our Privacy Policy and on our Trust & Security page.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. BAILLINK DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

BAILLINK DOES NOT GUARANTEE THE ACCURACY OF COURT DATE INFORMATION, BOND STATUS, OR THIRD-PARTY DATA. USERS MUST INDEPENDENTLY VERIFY COURT DATES AND BOND OBLIGATIONS THROUGH THE APPLICABLE COURT OR AGENCY.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BAIL LINK LLC, ITS OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR (A) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR (B) ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (I) THE FEES PAID BY YOU TO BAILLINK IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (II) ONE HUNDRED U.S. DOLLARS ($100).

14. Indemnification

You agree to defend, indemnify, and hold harmless Bail Link LLC and its officers, directors, employees, contractors, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any law or third-party right, or (d) Customer Content you submit to the Service.

15. Suspension and Termination

We may suspend or terminate your access at any time, with or without notice, for any violation of these Terms, suspected fraud, security risk, non-payment, or as required by law. Agency Customers may cancel their subscription as provided in their order form or account settings. Upon termination, certain provisions of these Terms survive, including Sections 8, 9, 12, 13, 14, 16, and 17.

16. Dispute Resolution; Arbitration; Class Waiver

Please read this section carefully — it affects your legal rights.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall take place in Broward County, Florida, or another mutually agreed location, and the arbitrator's decision shall be final and enforceable in any court of competent jurisdiction.

You and BailLink waive any right to a jury trial and to participate in a class action, collective action, or representative proceeding. Either party may bring claims in small-claims court for disputes within that court's jurisdiction.

You may opt out of this arbitration provision by sending written notice to info@baillinkusa.com within 30 days of first accepting these Terms.

17. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. Subject to Section 16, any action not subject to arbitration shall be brought exclusively in the state or federal courts located in Broward County, Florida.

18. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated through the Service or by email. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

19. Miscellaneous

These Terms, together with the Privacy Policy and any order form, constitute the entire agreement between you and BailLink regarding the Service. If any provision is held unenforceable, the remainder will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

20. Contact

Bail Link LLC Phone: 954-860-8225 General: info@baillinkusa.com Technical & Security: support@baillinkusa.com